Code of Conduct

Operating  principle:  

• Aesthetica’s  model depends on respectful communication, accurate disclosures, safety  compliance, and discretion.

• Abusive,  fraudulent, or misleading conduct may trigger suspension or termination of  services.

 

1. Purpose

Aesthetica maintains this Code of Conduct to support arespectful, safe, discreet, and operationally reliable environment forpatients, companions, providers, partner facilities, and staff.

2. Expected Standards of Conduct

• Respect. Communicate respectfully with Aesthetica staff, providers, facilities, drivers,companions, and partners. Threatening, abusive, humiliating, coercive, ordiscriminatory conduct is prohibited.

• Accuracy. Providetruthful and complete information, including identity, travel, payment, andhealth-related information furnished for coordination purposes.

• Safety compliance. Follow provider instructions, facility rules, travel requirements,and escalation directions. Do not pressure Aesthetica or providers to bypasssafety steps, timelines, or documentation.

• Privacy and confidentiality. Respect the privacy of other patients, providers, and staff.Do not disclose another person’s personal, medical, travel, or paymentinformation without authorization.

• No harassment orintimidation. Harassment, stalking, sexual misconduct, retaliation, anddiscriminatory behavior are prohibited in any channel, including WhatsApp,text, email, social media, or in-person interactions.

• No fraud ormisuse. Do not attempt fraudulent payments, false chargebacks, forgedauthorizations, false medical disclosures, or misuse of portals, documents,receipts, or payment systems.

• No public misrepresentation. Do not knowingly portray Aesthetica as the treatingphysician, hospital, or clinical decision-maker, and do not knowingly publishfalse claims about the role of Aesthetica or its partners.

3. Companions and Representatives

Client is responsible for the conduct of companions, guests,or representatives brought into the case workflow unless Aesthetica agreesotherwise in writing.

4. Breaches and Consequences

Aesthetica may investigate suspected breaches of this Codeof Conduct and may respond with a verbal warning, written warning, suspensionof coordination, restriction of communications channels, cancellation ofservices, or immediate termination of the case.

A material breach of this Code may also trigger suspensionor termination rights under the Patient Purchase Agreement, including loss ofaccess, rescheduling consequences, and no refund of fees that have alreadybecome earned.

5. Reporting and Escalation

Concerns about behavior affecting safety, privacy, oroperations should be reported promptly to Aesthetica through the designatedmember-services or case-management channel.

Incorporation. ThisCode is incorporated into the Patient Purchase Agreement and may be enforcedtogether with the suspension, cancellation, and termination provisions of thatAgreement.

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Aesthetica Medical Travel Facilitators, LLC is an international care coordination company registered in Wyoming, United States. We provide services for the promotion and support of medical service providers, including physicians worldwide (“medical service providers”). These services are made available through Aesthetica’s website, and the same privacy terms also apply to the Aesthetica Advisor Program (the “application/platform”), created and operated by Aesthetica. Aesthetica is solely responsible for controlling and processing the information obtained via the platform or through other communications between users, businesses, hospitals, clinics, or third parties and members of the Aesthetica service team (the “Service Team”). Our services may include non-clinical care coordination for North American patients seeking elective procedures abroad, including provider matching, travel logistics, and administrative support throughout the care journey. Additional services or add-ons may be offered depending on the selected scope. Post-operative care is typically conducted in the destination country where the procedure is performed. Additional coordination or administrative support in the patient’s country of origin may be available separately, subject to scope and availability. Aesthetica may engage third-party service providers, partners, or affiliated entities to support its operations, including data processing and service delivery. Information may be shared with such parties solely as necessary to provide the services described. Our operations follow strict standards of transparency, privacy protection, and regulatory compliance. Testimonials reflect individual experiences and do not guarantee future results. By using Aesthetica’s services or platform, users acknowledge and agree to these terms and understand the limited, non-clinical role of Aesthetica in the care journey. For more information about our policies or compliance framework, please contact our support team.